Refund Policy

Refund & Return Policy

We want you to be satisfied with your purchase from Kibtoy.

Return Conditions

You may request a return or refund under the following conditions:

• The item is damaged, defective, or incorrect.
• The request is submitted within 7 days of receiving the item.
• The item is unused and in its original packaging.

Non-Returnable Items

• Items damaged due to misuse or normal wear and tear.
• Items returned without prior authorization.

Return Process

1. Contact us at sales@kibtoy.com with your order number and photos (if applicable).
2. Our support team will review your request within 48 hours.
3. If approved, return instructions will be provided.

Refunds

• Approved refunds will be processed to the original payment method.
• Refunds may take 5–10 business days to appear, depending on your bank or card issuer.

Return Shipping Cost

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.